7 game companies were interviewed, suggestion: release face recognition before recharge

7 game companies were interviewed, suggestion: release face recognition before recharge
Sauna, Yewang was informed that following the release of the “Report on Investigation of Recharge of Minor Games and Rewards” (hereinafter referred to as “investigation report”), Jiangsu Consumer Protection Commission conducted an investigation on seven online games, including Tencent, involved in the investigation on the morning of April 28.Enterprises, 9 live broadcast and short video platforms have conducted collective public interviews.A person familiar with the scene told the sauna and Yeewang, in addition to the Tencent Sports and other companies participating in the meeting, the investigation report on the pepper live, betta live broadcast, happy consumption, NetEase games, fast hands, Changyou, TT voice, coolDogs, a live broadcast, Bilibili, creation and magic, etc. are interviewed through a web conference.In the investigation report released on April 13, Jiangsu Consumer Protection Commission stated that it adopted an online sample survey method for the peace elite, the glory of the king, the cat and the mouse, the fifth personality, the happy consumer, the legendary hero of Ultraman,Mini-world, Tianlong 3D, creation and magic 9 mobile game apps were investigated.The results of the investigation are: happy consumption, happy Ultraman legendary heroes and Tianlong 3D (Apple mobile phone) have a tourist mode, and the tourist mode can directly enter the game.The tourist modes of these 3 games can be directly recharged and consumed, with no amount limit; 9 games can be registered through other accounts such as WeChat, QQ, email, mobile phone number, etc. or click on the authorization to log in directly, real name authentication is in the form;The legendary heroes of Man, creation and magic, the fifth personality, and the mini world all have information filled with real names of minors. The time to play the game is not limited. The single recharge can exceed 50 yuan, even up to 648 yuan, and can be recharged multiple times;; 9 game recharges can immediately click to buy, directly replace the third-party payment platform, if the third-party software opens a secret-free payment, you can pay directly without verification; minor recharge relocation process is complicated, only 2 games can be successfully replaced.According to an exclusive material obtained by the reporter, the Jiangsu Consumer Protection Commission found that there are some platforms on the live broadcast platform that are not involved in the platform model. Different models of mobile phones have the same price and different currencies and the minimum recharge amount is different. There is a deviation in the recharge of the platform.”Encrypted payment”, inducing consumption and the difficulty of refunding.The Jiangsu Consumer Protection Commission found that the TT voice monitoring mode and the general mode are set exactly the same. There is no dedicated content pool and cannot be recharged, but it can be rewarded and replaced; Bilibili (Apple mobile phone) can recharge and play in the guest mode.Rewards; Douyu Live, Kugou Live recommends in the recharge agreement “not responsible for the behavior of minor users in the process of using this service, and all consequences arising from the use of this service”; the minimum recharge amount of different mobile phone models is different, And the same price but different currencies.TT Voice Huawei mobile phone minimum recharge starting from 6 yuan, Apple mobile phone minimum recharge starting from 60 yuan; Douyu Huawei mobile phone can buy 1 shark fin 1 yuan, Apple mobile phone can buy shark fin 0 yuan.7; There are loopholes in the recharge of the platform. When a live broadcast is recharged, it will automatically reset “Alipay small secret-free payment”; live broadcast rewards are suspected of consumer consumption inducement, including but not continuous single rewards, the page has a combo promptOr the number is automatically inserted, and the oral communication of the anchor will continue to reward. The platform conversion process is complicated. Some platforms require the provision of monitoring and other third-party absence certificates. The police station assists in replacing the certificate. Customer service feedback is not timely and consumers can substitute.Materials show that according to relevant statistics, as of June 2019, the number of Internet users reached 8 each year.5.4 billion, of which online game users accounted for 57% of netizens overall.8%, online live broadcast users accounted for 50% of netizens.7%.Netizens under the age of 19 account for 20% of netizens.9%.While online games and live webcasts continue to develop, minors are addicted to games and excessive consumption, which not only affects the minors’ physical health and normal learning and life, but also makes many families in trouble, and may even cause minors.People commit crimes.Especially during the epidemic prevention and control period, a large number of minors live in their homes, and smart phones, tablet computers and other electronic products have become the first tools to accompany them in learning and entertainment. Minors are impulsive to consume and misuse when they are operating.hair.In the first quarter of 2020, Jiangsu Provincial Consumer Protection Committee replaced 425 online game complaints for minors, an increase of 460% compared with the same period last year.Jiangsu Consumer Protection Commission recommends that before any registered user performs game recharge or payment consumption exchange, the system switches the face recognition interface for user comparison and authentication. Only when the registered user information matches face recognition can the game be recharged orPay the consumer program, otherwise it will not be approved.In addition, the Jiangsu Consumer Protection Commission said it would send a letter to the relevant authorities to put forward rational suggestions on strengthening the supervision of online games and live broadcast platforms to promote the healthy development of the online entertainment industry.At the same time, by taking advantage of the legislation and amendment of the Minor Protection Law and the Minor Online Protection Regulations, we actively submitted suggestions on strengthening the supervision of the online entertainment industry such as online games and live broadcast platforms, and proposed legislation to escort the healthy growth of young people.Sauna, Ye Wang Li Dawei editor Yue Caizhou proofreading Li Xiangling reporter email: lidawei @ xjbnews.com

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